As both healthcare providers and businesspeople, physicians are constantly tasked to balance patient care with operational efficiency. Unfortunately, it’s a job that has only gotten more difficult in recent years, particularly since the advent of the electronic health record and its heavy administrative burden.
According to the American Medical Association, 70% of physicians spend 10 or more hours per week on administrative tasks, leaving them with less time to do what they value most about their profession: help patients. And the problem is one of more than just inconvenience. More than ever, patients expect personalized, attentive care—and if they don’t get it from one practitioner, they’re more than willing to share their negative experience and look elsewhere.
In response to these demands, practitioners are constantly looking for efficiencies in their procedures, tools, and staffing. However, one of the best ways to deliver both operational efficiency and a high standard of patient care lies outside of their operations—through partnerships.
Partnering with a 503b outsourcing facility can help increase operational efficiency while improving the patient experience in two major ways.
- Ensuring quality.
Partnering with a 503b eliminates the potential risks of cross contamination involved with compounding on-site with pre-packaged specialty compounds that must meet stringent industry-regulated quality standards.
- Allowing on-site administering of medication.
Having large batches of ready-to-use medications on hand not only saves physicians the time they would spend compounding medications during patient visits, but allows them to administer medications directly to patients on-site—eliminating the need for the physician to write a script and the wait for the pharmacy to prepare it.
While all 503b partners will help you deliver specialty compounds safely and conveniently, a number of other considerations may help physicians distinguish between potential partners.
Here are some of the questions to ask when considering potential partners:
- What quality measures does the 503b take above the minimum standards?
Excellent 503bs not only meet the minimum quality standards, but exceed them by establishing rigorous testing that is authenticated by documentation enclosed within each product.
- Do they proactively monitor regulations and bring new compounds to the table?
A great 503b partner will constantly monitor the regulatory landscape and anticipate physicians’ needs. In addition, they’ll proactively meet these needs by bringing new compounds to the table as the industry permits.
- How easy is it to order product?
Spending lots of time on ordering defeats the idea of efficiency. Look for user-friendly online platforms that make it easy for to search, order and re-order product, and the ability to track order and invoice histories.
- How specific can you make your order?
Great partners will customize product orders to the specifications of the practice—including labeling, ship-to locations, billing, order quantity and a lack of minimum order requirements—to maximize efficiency within a physician’s specific workflow.
- Are en route shipments monitored?
On-time deliveries are critical to your practice, and good 503b partners understand that. Make sure your partner monitors orders throughout the day and takes proactive measures to ensure deliveries arrive on time. In addition, look for partners that offer customer support to troubleshoot delivery issues as they arise.
- Are custom solutions available?
Some 503Bs offer the ability to modify packaging and delivery vehicles that can improve the patient experience while keeping your inventory levels efficient.
Everything we do is designed to give physicians time back in their day, freeing them up to do what they love doing, which is helping people. If we can save them time and money while providing a needed solution, it’s even better for us.
Do you spend more time on administrative tasks than your peers? (AMA, 2018)